With over 30 years executive experience in the travel industry, our Managing Partner, Jeff Hakim is attuned to industry trends and has for some time been concerned with the erosion of customer service resulting from the shift in how modern day travel is bought and distributed.
As a fervent supporter of technology, Jeff has embraced the benefits the internet has brought to both travellers and the travel industry at large, but believes there are a large number of travellers who still want those old fashioned values of great service and convenience that the professional travel agent has traditionally provided.
Coincidentally there are also a large number of well-credentialed and highly professional travel agents who are being ‘squeezed’ to compromise their service levels and personal customer attention in order to meet the increasing cost pressures placed upon them by these unique market conditions.
It was with these thoughts in mind that Jeff conceived Travel Partners as a genuine alternative for both Consultant and Client.
TRAVEL PARTNERS LEADERSHIP TEAM
Managing Partner – Jeff Hakim
Jeff entered the travel industry back in 1980 having completed a Bachelor of Business at University of Technology. With more than 30 years experience, Jeff is well known within the industry and media and has continuously held a travel agent’s license for the past 24 years as principle of New World Travel Group. His industry standing and reputation can be best demonstrated by his many achievements gathered during this time
General Manager Premium Brands – FCTG – Danielle Galloway
Danielle has over 20 years in the travel industry. She is incredibly excited about the strength behind the company and the direction she can provide to achieve the growth success planned for the future.
General Manager – Kate Cameron
Kate comes with a wealth of travel experience after 21 years in the industry, most recently in the independent world at Helloworld for 10 years..
Finance Leader – Lynda Bauermeister
Linda has been in accounting & finance for the travel industry for many years, having worked for Bentours, Ski Japan, MSC Cruises and The Perfect Travel Group.
The first part of her career was spent in Europe – mostly Sweden – working in finance for the shipping industry.
She enjoys leading a team and mentoring. I do my best work in a fast-moving high-pressure environment and is looking forward to adding value as a member of the Leadership Team of Travel Partners.
Product Leader – Lou Larsson
Lou comes with 14 years of product experience. Lou started her career as a novice in travel and quickly moved into leadership positions of various agencies spending six years at the front line with many successes and awards on record.
Head of Account Management and Network Support – Lisa Zahra
Lisa has been in the industry for over 20 years primarily with FCTG and most recently with The Travel Corporation (TTC) Family of Brands.
She has held a variety of roles from Travel Consultant, Airfare Coordinator to GM of Product across both Leisure and Corporate.
She brings a wealth of experience in managing large teams, customer service, helpdesk organisation, and product co-ordination.
TRAVEL PARTNERS HEAD OFFICE TEAM
Business Development Partner QLD/NT – Ray Hands 0403 266 933
Ray is our sales partner and point of contact for our network in QLD/NT as well as recruiting new members.
Business Development Partner QLD/NT – Josh Thorpe 0438 045 015
Josh comes from 14 years at Flight Centre Travel Group, holding various roles across Retail Management, Area Leading and Sales Coaching. Having travelled to over 40 countries himself he is a keen traveller, turning his passion into helping grow and develop emerging businesses in the industry.
Business Development Partner VIC/SA/WA – Chriss Perry 0431 777 181
Chriss is responsible for our sales in Victoria, Tasmania and South Australia as well as business development within our existing network.
Business Development Partner VIC – Michael Stephenson 0466 853 132
Michael joins the sales team as our new BDP in Victoria. He has over 20 years industry experience in wholesale, retail, cruising and most recently with Tempo and Bentours.
Business Development Partner NSW/ACT/TAS – Sharon Orchin 0416 303 777
Sharon is responsible for our sales in NSW & ACT With 20 years travel industry experience, Sharon has worked with some of the leading Technology, Global Distribution, Aviation and Travel Management Companies. Sharon has a passion for travel technologies which simplify business processes, increasing agencies bottom line profits
Senior Network Support & Account Management- Sally Boyd
Sally has been in the travel industry for 15 years working as a consultant, supervisor and team leader, she supports our mobile agents and offers general support to the network
Marketing Manager – Charlotte Whelan
Air Product Manager – Sophie De Klerk
Sophie is part of the Sydney ticketing team and will specialise in Air Product and ticketing systems.
Fares & Ticketing – Rimon Eisho
Rimon is our airfares and ticketing expert that assists all Member Agencies.
Accountant – Ricardo Mora
Ricardo assists our financial controller with all accounting operations, financial reporting, maintenance of adequate accounting records and control of budget and risk management for the company.
Business Analyst – David Smith
David works closely with all TP departments and business segments to bring clear and accessible reporting to assist Leadership in taking decisions to further objectives the of the business.
Management Accountant – Cherry Yan
Cherry is responsible for business reporting and analysis.
Assistant Accountant – Lisa Chen
Lisa generates monthly invoicing for mobile agents, reconciliation for pay direct commissions and assistance with all financial reporting.
Assistant Accountant – Sukie Han
Tramada Support – Marina Ryabovol
Marina is our Tramada expert and assists with enquiries from mobile agents and wholly owned store consultants. Marina is also responsible for E Nett, unknown deposits and air and land reconciliations
Travel Finance Support – Priti Sanghavi & Colleen Margot
Priti is responsible for all daily reconciliations in Tramada and assisting all agents with any payments request from EFT to FX payments
THE BEST SUPPORT AND INDUSTRY BACKING
Travel Partners is owned by the Flight Centre Travel Group with its head office based in Sydney and independent management team. Travel Partners is a fully accredited member of AFTA Travel Accreditation Scheme (ATAS) & Australian Federation of Travel Agents (AFTA), as well as a Member of the International Air Transport Association (IATA).